Last updated: August 17, 2026
Cuisine Idéale Inc. ("Cuisine Idéale," "we," "us," or "our") places great importance on the protection of your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, communicate with us, visit one of our showrooms, or interact with our services.
This Policy applies to our website, forms, appointment requests, electronic communications, job applications, and other interactions where we collect personal information.
1. Who is responsible for your personal information?
Cuisine Idéale Inc. is responsible for the protection of the personal information it holds.
Privacy Officer:
Philippe Caron, Director of Digital Transformation
Email: vieprivee@cuisineideale.com
Address:
Cuisine Idéale Inc.
5445 Robert-Boyd Street
Sherbrooke, Quebec J1R 0W8
Canada
Phone:819-566-2401
2. What is personal information?
Personal information is any information that relates to an individual and allows them to be identified, either directly or indirectly.
Depending on the situation, this may include your name, contact information, details related to your project, your preferences, or certain technical information related to your use of the site.
3. What information do we collect?
We collect only the information necessary for the identified purposes.
Identification and contact information
Depending on the form or service used:
- first and last name;
- email address;
- phone number;
- address;
- city, region, and postal code;
- language preference;
- information required to contact you.
Information related to your project
When you contact us regarding a project, we may collect:
- project type;
- property type;
- project location;
- design requirements;
- style preferences;
- intended materials and finishes;
- desired timeline;
- budget, if you choose to share it with us;
- photographs, plans, sketches, or other documents provided voluntarily.
Information related to our relationship with you
We may also keep:
- our communication history;
- inquiries;
- appointments;
- quotes;
- project-related information;
- after-sales service requests;
- communications with our teams or our stores.
Job Applications
If you apply for a job, we may collect the information necessary to evaluate your application, including your resume, contact details, work experience, education, and any information you choose to provide in your application.
Technical Information
When you use our site, certain technical information may be collected, including:
- IP address;
- device type;
- browser;
- operating system;
- pages visited;
- date and time of visit;
- referring site;
- site interactions;
- information collected through cookies and similar technologies.
The information actually collected depends on the tools installed on the site.
4. Why do we collect your information?
We may use your personal information to:
- respond to your requests;
- communicate with you regarding your project;
- schedule and manage an appointment;
- prepare a quote or proposal;
- provide our products and services;
- follow up on a project;
- provide after-sales service;
- process a job application;
- manage our relationship with our clients and partners;
- improve our site and our services;
- measure the performance of our site;
- ensure the security of our systems;
- comply with our legal obligations;
- send you marketing communications when we have the required consent.
We do not collect personal information that is not necessary for the identified purposes.
5. Consent
When required by law, we obtain your consent before collecting, using, or disclosing your personal information.
Your consent must be clear, free, and informed.
You may withdraw your consent when processing is based on it, subject to legal restrictions and any consequences that may result from the withdrawal.
Withdrawing consent to receive marketing communications does not necessarily prevent Cuisine Idéale from sending you non-promotional communications or those necessary for the performance of a requested service.
6. Website forms
When you use a form, we indicate the information required to process it.
For example, a contact form may ask for your name, email address, phone number, and the information needed to understand your request.
We will not use the collected information for purposes other than those disclosed to you, except as permitted or required by law.
7. Cookies and similar technologies
Our site may use cookies, pixels, tags, and similar technologies.
Necessary cookies
Some cookies are necessary for the site to function, for security, and for certain essential features.
Preference cookies
These may be used to remember certain preferences to improve your experience.
Analytical cookies
These can help us understand how visitors use the site and measure its performance.
Advertising and profiling cookies
When we use cookies or similar technologies for analysis, advertising, or profiling purposes, we will notify you and obtain your consent where required by law. You can manage your cookie preferences at any time.
The list of tools used on the site: Google Analytics, Google Ads, Meta Pixel, Zoho One, chat tools (Text, AI Customer Service), Locator, and Google Maps.
8. With whom may we share your information?
We may share personal information, when necessary and in compliance with applicable laws, with the following categories:
Our team members
Employees, designers, advisors, managers, and other staff members who need the information to perform their duties.
Service providers
We may use providers for purposes such as:
- site hosting;
- maintenance;
- form management;
- CRM;
- electronic communications;
- newsletters;
- statistical analysis;
- security;
- technological services.
These providers must only use the information within the scope of the services entrusted to them and must take appropriate measures to protect it.
Project partners
When necessary to complete your project or when you have consented to it, certain information may be shared with designers, architects, contractors, retailers, or other relevant partners.
Authorities
We may disclose information when required by law or when necessary to assert or protect our rights.
Business Transaction
In the event of a merger, acquisition, sale of assets, reorganization, or other business transaction, certain information may be disclosed in accordance with applicable legal requirements.
We do not sell your personal information.
9. Information stored outside of Quebec
Some of our service providers may process or store personal information outside of Quebec or Canada.
When required by Quebec law, Cuisine Idéale conducts the necessary assessments before disclosing personal information outside of Quebec and takes appropriate contractual and protective measures.
The CAI specifies that a privacy impact assessment is required before certain disclosures of personal information outside of Quebec.
10. How long do we keep your information?
We retain personal information only for the period necessary for the purposes for which it was collected, subject to our legal, contractual, tax, accounting, or other obligations.
The information is then destroyed or anonymized in accordance with our internal retention and destruction policies.
Internal note to be completed before publication: Cuisine Idéale must establish its actual retention periods by category of information.
11. How do we protect your information?
We implement reasonable security measures adapted to the sensitivity of the information held.
These measures may include:
- access controls;
- authentication;
- IT security measures;
- encryption where appropriate;
- backups;
- physical measures;
- internal policies and procedures;
- staff training.
No method of electronic transmission or storage can guarantee absolute security.
12. Privacy Incidents
A privacy incident may include, but is not limited to, unauthorized access, use, disclosure, or loss of personal information.
If an incident occurs, Cuisine Idéale will take reasonable measures to limit the risks and prevent the incident from recurring.
When the incident presents a risk of serious injury, we will take the required steps to notify the Commission d’accès à l’information and the affected individuals.
Cuisine Idéale also maintains a register of incidents as required by law.
13. Your Rights
Subject to applicable laws, you may, in particular:
- request access to your personal information;
- request the correction of inaccurate, incomplete, or ambiguous information;
- withdraw your consent when processing is based on it;
- request the cessation of certain uses under the circumstances provided by law;
- exercise your right to data portability where applicable;
- file a complaint regarding the protection of your personal information.
Certain restrictions or exceptions may apply.
To exercise your rights, please contact our Privacy Officer.
14. Automated decision-making and profiling
Cuisine Idéale does not currently use automated processing of personal information to make decisions that produce legal or similarly significant effects on individuals.
Should this situation change, we will provide the notices and mechanisms required by applicable laws.
15. Minors
The Cuisine Idéale website is primarily intended for an adult audience.
We do not intentionally seek to collect personal information from children when such collection is not necessary for our business activities.
16. Third-party links and services
Our site may contain links to or integrate services offered by third parties, including social networks, mapping services, analytical tools, or other platforms.
These third parties may have their own privacy policies. We recommend that you review their policies when using their services.
17. Commercial communications
When we send commercial electronic communications, we comply with the applicable requirements of Canada's Anti-Spam Legislation (CASL).
Depending on the situation, we obtain the required consent, identify Cuisine Idéale as the sender, and provide an unsubscribe mechanism.
Every commercial communication must provide a simple and functional way to unsubscribe.
18. Complaints
If you have a question or complaint regarding our privacy practices, we invite you to first contact our Privacy Officer.
You may also contact the Commission d'accès à l'information du Québec if you believe your rights are not being respected.
19. Policy updates
We may update this Policy to reflect changes in our practices, services, or applicable laws.
The date of the last update appears at the beginning of the Policy.
We will provide appropriate notice when significant changes are made.
20. Contact Us
Cuisine Idéale Inc.
5445 Robert-Boyd Street
Sherbrooke, QC J1R 0W8
Canada
Email: info@cuisineideale.com
Phone:819-566-2401
Last updated: August 17, 2026
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